Your voice matters. We are committed to addressing your concerns about waste management services with transparency, efficiency, and professionalism.
Established under the Waste Management Act to ensure accountability and responsiveness
This legislative mandate ensures that the SLSWMA maintains a systematic and accountable approach to handling public concerns, demonstrating our commitment to transparency and continuous improvement in service delivery.
Our structured approach ensures every complaint is addressed professionally and promptly
File your complaint through phone, email, online form, or by visiting our office. We accept complaints about service delivery, billing, or environmental concerns.
We acknowledge receipt within 24 hours and provide you with a unique reference number to track your complaint's progress throughout the process.
Our team conducts a thorough investigation, gathering relevant information and consulting with appropriate departments to understand the issue fully.
We provide regular updates on investigation progress and keep you informed of any developments or additional information required.
We provide a written response with our findings and any corrective actions taken, followed by monitoring to ensure the issue is fully resolved.
Choose the method that works best for you - we're here to help
Call us directly to speak with our complaints officer
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WhatsApp: +1 (758) 724-5544
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WhatsApp: +1 (758) 285-2762
Monday - Friday, 8:00 AM - 4:00 PM
Submit complaints through our structured online form
Available 24/7 for your convenience
Speak with us in person at our main office
Monday - Friday, 8:00 AM - 4:00 PM
Your feedback helps us improve our services and better serve the community
Your complaints help us identify areas for improvement and enhance the quality of our waste management services for all residents.
We maintain transparency in our operations by addressing concerns openly and providing clear explanations of our processes and decisions.
The complaints process ensures we remain accountable to the public we serve, fostering trust and continuous improvement.
Our structured process ensures complaints are addressed promptly and efficiently, minimizing inconvenience to you and the community.
Your input represents the voice of the community, helping us make decisions that better reflect public needs and priorities.
Environmental complaints help us identify and address issues that may impact Saint Lucia's natural resources and public health.
We're here to listen and help resolve your concerns
Use our structured online form to submit detailed information about your complaint.
Speak directly with our complaints officer during business hours for immediate assistance.
Use your reference number to check the status and progress of your submitted complaint.
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Address: Beanefield | Vieux Fort
Phone: +1 (758) 285-2763
Email: wbsouth@sluswma.org
Address: Deglos | Bexon
Phone: +1 (758) 724-7677
Email: wbsouth@sluswma.org
Address:Maurice Mason Ave, Sans Souci
Phone: +1 (758)453-2208
Email: admin@sluswma.org
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